Security and Call Data Handling

We process call recordings, transcripts and summaries to provide your receptionist service, with recording notices and retention choices described here. Review how we handle that information, then hear the opening disclosure in the demo.

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AI and recording notices begin each call

Your receptionist starts each call by saying it is a virtual assistant and that the call is recorded. Those notices are part of the greeting and cannot be switched off.

Virtual assistant noticeCallers hear that they are speaking with a virtual assistant.
Recording noticeThe opening greeting tells callers that their call is being recorded.
Demo disclosureCalls and chats in the browser demo are recorded and transcribed.

The opening notice gives callers clear information before the intake conversation. Your business instructions shape the answers and call routing, but they do not remove the virtual assistant or recording disclosure. You can hear the wording yourself in the receptionist demo.

Demo calls and chats on this site are also recorded and transcribed to show the result. Use the fictional scenarios when trying the service. The privacy policy explains the information collected from website visitors, customers and callers.

Call records, service providers and retention periods

Call records are available in your dashboard and processed through service providers that help deliver the receptionist. You choose recording retention; transcripts and summaries follow the account retention policy.

Dashboard recordsReview call summaries, transcripts and recordings in your business account.
Recording retentionChoose a period of 30 or 90 days before recordings are deleted.
Account closureTranscripts and summaries are deleted within 30 days after closure or on request.

We collect caller numbers, audio, recordings, transcripts and summaries to provide the service. Hosting and storage providers support those records; telephone carriers, AI providers and email delivery providers help process calls and deliver results. The dashboard lets your business review its call information.

Recordings are kept for the period you select, either 30 or 90 days, then deleted. Transcripts and summaries remain while the account is open and are deleted within 30 days after closure or on request. For details beyond this description, email [email protected].

How AI providers process call information

AI model providers process voice and text as part of delivering the receptionist. Our AI model provider, OpenAI, does not use our API data to train its models by default.

Service processingAI model providers handle voice and text to deliver receptionist conversations.
Training defaultOpenAI does not use our API data for model training by default.
Caller informationWe never sell personal information or use caller data for our own marketing.

Voice and text processing are part of how the AI receptionist understands a call and produces the conversation and records. AI model providers are one category of service provider, alongside hosting, storage, telephone carriers, payment processing, email delivery and analytics providers.

The training statement describes OpenAI's default treatment of our API data. It does not mean call information avoids service processing. For callers' information, your business decides what is collected and why, and we process it on your behalf. Data processing terms form part of our service terms.

Choose retention and request access or deletion

You can choose recording retention and email us with access, correction or deletion requests. Callers may contact the business they called or send their privacy request to us.

Choose retentionSelect the recording period that fits your business from the available options.
Request changesEmail [email protected] for access, correction, deletion or opt-out requests.
Caller requestsCallers can ask your business or contact us about their information.

Your business determines the purpose of collecting information from its callers. We handle that information on your behalf, so a request may involve the business whose number the caller dialed. Callers can approach that business directly or email [email protected].

Use the same privacy address for access, correction, deletion and opt-out requests. Recordings follow your selected retention period; transcripts and summaries can also be deleted on request. Our privacy details describe the collected information and request options for customers, callers and website visitors.

Service scope and the claims we make

We offer a receptionist for property management calls, with the data practices described on this page. We do not claim security certifications or healthcare readiness, and healthcare use is not permitted.

Property management scopeUse the receptionist for maintenance, leasing and owner call intake.
No certification claimsAssess the service using the specific practices described in our policies.
Human reviewYour team reviews summaries and keeps a backup way to be reached.

Our stated practices cover opening notices, call records, providers and retention choices. We make no claims of completed security certifications or audits. The service does not support healthcare use or protected health information.

The AI can make mistakes. Review summaries and keep a backup way for people to reach your business. Your receptionist is not an emergency service. Gas smell, CO alarm, sparks or burning smell, or flooding near electricity: get everyone out and call 911 or the utility from outside. Fire: get everyone out first, then call 911 from outside. Medical emergency or anyone in danger: hang up and call 911 right now. Then it alerts your team. Send service questions to [email protected] and privacy questions to [email protected].