Leasing Calls Answering Service for Showing Requests
Our leasing calls answering service answers prospect questions from your listing facts and books showing appointments into Google Calendar. Try the browser demo to hear a rental inquiry, then decide which questions and booking instructions your receptionist should use.
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Answer rental inquiries while your team handles showings
Your receptionist handles forwarded prospect calls using the property information you supply. It can answer listed unit questions, collect a showing request and leave your leasing team a record of the inquiry.
- Use supplied factsAnswer rent, availability and pet questions from your information.
- Collect showing detailsAsk which property interests the prospect and how to respond.
- Keep the inquiryReceive the call summary and transcript for your leasing team.
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Your receptionist gives prospects the listing answers you have approved when your leasing team is occupied or the office is closed. A caller asking about a two-bedroom and pets gets the facts you provided for that listing. When information is missing, the receptionist takes the question for your callback.
That keeps the intake focused on the unit and the next step. You can have appointments booked into Google Calendar or collect details for your team to arrange the showing. Call summaries help the person returning the inquiry understand which property the prospect asked about and what remains to be answered.
Identify the listing, answer questions and arrange the next step
A prospect call moves from a clear introduction to property questions and a showing appointment or callback request. The receptionist uses your supplied answers and records the inquiry for your team.
- Identify the inquiryAsk which listing the caller wants to discuss.
- Answer from your detailsUse the rent and policies your manager provides.
- Arrange the responseBook in Google Calendar or collect callback information.
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Your receptionist begins by saying it is a virtual assistant and that the call is recorded. It asks about the prospect's inquiry, uses your listing information to answer questions and collects the details needed for the next step. Callers can speak English or Spanish and switch languages during the conversation.
If you choose appointment booking, showing appointments go into Google Calendar. If your team needs to coordinate access before choosing a time, use message intake instead. You receive the summary, transcript and recording by email and app push notification, giving your leasing staff context for the callback without asking the prospect to repeat the whole inquiry.
Supply listing facts and choose your showing process
You provide the listing details, decide which questions the receptionist can answer and choose appointment booking or callback intake. Accurate property information is the basis for useful conversations about your available units.
- List unit detailsSupply rent, availability and the pet policy for inquiries.
- Choose showing intakeSet appointment booking or take details for a callback.
- Update your instructionsTell the AI when your listing facts change.
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Onboarding establishes your services, hours and policies from a short chat and your website. For leasing calls, include the unit facts your team wants repeated: rent, availability and the pet policy. Tell the AI in plain words when settings or information need to change.
Choose a showing workflow your team can support. Google Calendar booking suits appointments you want the receptionist to arrange; callback intake lets your staff handle access details before setting a visit. Forward all prospect calls or use the receptionist for unanswered, busy or after-hours calls. Our setup overview explains forwarding and the test call before launch.
Keep answers consistent and approval decisions with your team
Your receptionist gives the same listing answers to callers and leaves screening and approval decisions to your team. It does not invent availability or judge whether a property suits a particular person.
- Consistent informationUse the same supplied property facts for each caller.
- No applicant decisionsLeave screening and rental approvals with your team.
- Missing facts become questionsTake a callback message instead of inventing answers.
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Your receptionist stays with the listing facts and the process instructions you supply. It does not describe neighborhoods, schools or safety, recommend who a unit is good for, or steer prospects toward particular properties. Those are limits of our service, and the same factual responses apply across callers.
An appointment also does not constitute an application decision or confirm that a unit has been reserved. Your staff handles those decisions and any facts that need checking. There is no live connection to your property management software at launch, so provide current listing information rather than expecting the receptionist to read your software's availability records.
Ask about a two-bedroom and pets in the demo
The fictional prospect scenario lets you hear how your receptionist handles unit questions before free trials open. Ask about a two-bedroom and pets, then listen for factual answers and a clear next step.
- Play the prospectAsk about the fictional two-bedroom and its pet policy.
- Check the questionsListen for the listing and callback details being collected.
- Plan your setupDecide which property answers your own receptionist should receive.
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Use our rental inquiry demo to hear the conversation from the prospect's side without creating an account. Ask the fictional business about a two-bedroom, ask whether pets are allowed and request a showing. Listen for how it handles a question outside the supplied property facts.
The demo illustrates the conversation with fictional listing information. Request a free trial to enter your own policies and choose booking or callback intake; we'll email your sign-in link when ready. It will include 100 minutes across 14 days, with a card required before live forwarding. Prepare the information a leasing coordinator would want at hand when taking the same inquiry.
Common questions
Can the receptionist book apartment showings?
Yes. It can book appointments into Google Calendar, or take showing details for your team to return the call. Choose callback intake if a staff member needs to arrange property access first. Your onboarding instructions establish which approach the receptionist should use for prospect inquiries.
Where do answers about rent, availability and pets come from?
Those answers come from the listing facts your manager supplies. The receptionist does not invent unit details or read live availability from your property management software. Keep the information current and specify which unanswered questions should be taken down for your leasing team to handle.
Does it screen prospects or decide who can rent?
No. Screening and approval decisions stay with your team. Our receptionist uses the same supplied listing answers for callers, collects inquiries and handles the next step you specify. It does not recommend who a property is good for or offer descriptions of neighborhoods, schools or safety.
Can it distinguish a tenant, owner and rental prospect?
It asks intake questions about why the person is calling, so the message can identify a rental inquiry, tenant issue or owner question. That classification comes from the conversation rather than an identity check. Your team receives the call record and handles any decisions requiring verification.
Can prospects ask rental questions in Spanish?
Yes. Your receptionist speaks English and Spanish, and callers can change language during the call. It uses the property information and instructions you provide for those conversations. The virtual-assistant and recording notices remain part of the greeting, so prospects know how the call is being handled.
Try a prospect call before setting up your listings
Ask the demo about a fictional rental, then request a free trial to provide listing facts and choose how showing requests are handled; we'll email your sign-in link when ready.